Privacy Policy

Last Updated: 07.10.2025

Welcome to Ceilao Roleplay (“we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you play on our FiveM Roleplay server or visit our related websites and services (collectively, the “Service”). By using our Service, you agree to this Privacy Policy.

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Information We Collect

We collect only the information necessary to provide a safe, fair, and enjoyable gameplay experience:

  • Account Information: Username, Discord ID, email address, and Steam ID.
  • Gameplay Data: Character names, in-game actions, chat logs, and roleplay statistics.
  • Technical Data: IP address, device type, operating system, and connection logs.
  • Voluntary Data: Any information you choose to share with our staff (e.g., during support tickets or applications).

How We Use Your Information

We use collected data to:

  • Maintain and improve our Roleplay server performance and stability.
  • Enforce community rules and ensure fair gameplay.
  • Investigate player reports, rule violations, or abuse.
  • Communicate with players about updates, bans, or server announcements.
  • Enhance community engagement and personalization (such as saving character progress).

Data Protection

We take privacy seriously. Your data is protected through secure hosting, access control, and encryption where applicable. Only authorized staff have access to player information, and misuse of such data is strictly prohibited.

Sharing of Information

We do not sell, trade, or rent user data.

We may share limited information only in the following cases:

  • With Discord, FiveM, or Steam services necessary for gameplay connection.
  • With law enforcement if required by applicable Sri Lankan or international laws.
  • With trusted staff or developers solely for moderation and technical support purposes.

Cookies and Logs

Our website or connected services may use cookies and analytics tools to track website performance, not personal activity. These are used purely for improving your browsing experience.

Your Rights

You have the right to:

  • Request a copy of your personal data.
  • Ask for correction or deletion of inaccurate information.
  • Withdraw consent to data processing (which may affect gameplay access).

To request data removal or review, please contact info@ceilao.net or via our official Discord Support Channel.

Third-Party Services

Ceilao Roleplay may link to or integrate with third-party services (e.g., Discord, Cfx.re, Steam). We are not responsible for their privacy practices. Please review their respective Privacy Policies before use.

Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Service after changes means you accept the new policy.

Contact Us

If you have any questions, suggestions, or concerns regarding privacy, contact us via: